In this day and age, most companies could not function efficiently were it not for support workers solving problems with both computers and networks, while recommending solutions to users on a constant basis. Because of the daunting complexities of technological advances, many more IT professionals are being sought to run the smooth operation of functions we rely on.

One thing you must always insist on is proper direct-access 24x7 support with dedicated instructors and mentors. Too many companies only seem to want to help while they're in the office (9am till 6pm, Monday till Friday usually) and nothing at the weekends. Don't buy certification programs which can only support students via a message system outside of normal office hours. Companies will give you every excuse in the book why you don't need this. Essentially - you want to be supported when you need the help - not when it suits them.

The best training colleges opt for an online access 24 hours-a-day facility combining multiple support operations from around the world. You'll have an environment which accesses the most appropriate office no matter what time of day it is: Support when it's needed. Don't compromise with the quality of your support. Many trainees who fall by the wayside, are in that situation because of a lack of support.

Chat with a skilled consultant and you'll be surprised by their many worrying experiences of students who've been conned by dodgy salespeople. Stick to an experienced advisor who digs deep to uncover the best thing for you - not for their paycheque! Dig until you find the right starting point of study for you. Remember, if you've got any accreditation or direct-experience, then it's not unreasonable to expect to pick-up at a different starting-point to someone new to the industry. Consider starting with a user-skills course first. This can often make the slope up to the higher-levels a much easier going.

Commercial qualifications are now, without a doubt, beginning to replace the more academic tracks into the IT sector - so why is this the case? Industry now recognises that to cover the necessary commercial skill-sets, official accreditation from such organisations as Microsoft, CompTIA, CISCO and Adobe is far more effective and specialised - at a far reduced cost both money and time wise. Vendor training works by focusing on the skills that are really needed (along with a proportionate degree of associated knowledge,) instead of spending months and years on the background non-specific minutiae that degrees in computing often do (because the syllabus is so wide).

As long as an employer understands what areas they need covered, then all they have to do is advertise for a person with the appropriate exam numbers. Vendor-based syllabuses are set to meet an exact requirement and aren't allowed to deviate (like academia frequently can and does).

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